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Extremely nice and clean web interface that works perfectly.
There are four different pricing tiers to choose from: their most affordable package "Starter" is priced at per month.
If you need more than just four themes and a full chat history, you should take a look at the "Team" () plan.
It’s not possible to kick out other agents from their seat if they are already logged in, though you can do so manually if they forgot to log themselves out.
From then on you can decide whether chats will get distributed automatically or manually.
This means you can add as many agents as you want, but a seat can only be occupied by one agent at a time. The different plans don’t add more seats, but more features like stats, protocols, and branding removal. You can have a fixed number of seats or add seats on-demand to any plan.
As an agent, you log in and decide when you want to accept live chats.
- Longer trial period - Explanation of "seats" added - Pricing updates - Video review added - Higher rating for Appearance Customization - Information about the new ticketing system added. Big companies like Pay Pal, IKEA and Adobe trust their service, and with good reason: Unlike email or FAQ support, having live chat software installed provides users with a live and direct experience.Lots of features and apps: They have their own helpdesk tool and now there is even a chatbot.Prices per seat: Unlike most other live chat tools, seats can be shared with multiple chat agents (as long as there is only one user logged in at a time). Compared to the browser console they even have a few special features (like an automatic time-out).To make the chat experience more efficient, you can automate welcome messages, pre-chat questions and use canned responses for repetitive sentences.If a chat agent runs into a difficult question, (s)he can transfer the visitor to another agent to solve the problem. Live Chat Inc can help you with all these questions.